ABT Mailcom has earned a reputation for delivering complex, high-volume billing and mailing services for over 80 utility and community clients. With print runs ranging from hundreds to 15,000+ records, their operations demanded precision and timeliness.
But as client volumes grew, so did operational bottlenecks. Manual file handling, proofing inefficiencies, and production delays began to slow down turnaround. ABT’s goals included:
Hansen360 partnered with Solimar Systems to modernize ABT Mailcom’s production workflow by delivering a complete automation stack in just six weeks.
Solimar's platform was installed and configured within days, giving Hansen360 a ready environment to design an end-to-end workflow tailored for utility billing jobs.
ABT customers now upload billing files via Citrix ShareFile—a secure, centralized entry point. These files automatically flow into Solimar’s system with zero manual intervention.
Using ReadyPDF, large PDF files are reduced by up to 75% in size, speeding up client reviews and eliminating email bottlenecks.
Hansen360 configured Rubika and SOLfusion modules to:
Automation was introduced in phases ensuring accuracy, QA checkpoints, and client confidence every step of the way.
Tasks that took 4–5 hours per billing cycle now run in minutes. The staff simply watches as the workflow handles everything—from file intake to print-ready output.
ReadyPDF drastically improved approval cycles. Bloated emails are a thing of the past, and inbox overloads are no longer an issue.
What began as a tactical fix evolved into a strategic advantage—a scalable, modernized system that empowers ABT to take on more clients and larger jobs confidently.
This project gave our team a system that saves time every day and has increased our capacity to take on more work significantly. The team of Solimar Systems and Hansen360 made getting started with our first big project smooth. We’re confident we can continue building on our own with the foundation they helped us build.
— Kevin, ABT Solutions
ABT Mailcom now runs a modern, automated communication workflow that reduces cost, saves time, and elevates client experience - all while laying the groundwork for future growth.
