Terms of Service

Effective Date: January 1st, 2024

Welcome to Hansen360. These Terms of Service ("Terms") govern your access to and use of our website, consulting services, integration work, support offerings, and all related digital properties operated by Hansen360 Inc. (“we,” “our,” or “us”). By using our services, you agree to these Terms. If you do not agree, please do not use our website or engage our services.

1. Company Information

Hansen360 Inc.
Address - 4446-1A, Hendricks Ave, Suite 328, Jacksonville, FL, 32207, United States
Email - info@hansen360.com

We are a consulting and implementation partner specializing in Customer Communications Management (CCM), MIS, Print workflows, and custom integrations.

2. Services

Hansen360 provides:
- Workflow and strategy consulting
- CCM platform implementation
- Print MIS configuration (e.g., Midnight)
- Custom APIs, dashboards, and middleware development
- Post-implementation support and technical enablement

All services are governed by client-specific agreements, including project scopes, timelines, responsibilities, and confidentiality.

3. Use of Our Website, Ticketing System and Chatbot

By using our website, Ticketing System or AI chatbot, you agree to:
- Provide accurate information when submitting forms
- Use chatbot/ticketing system interactions responsibly; chats/information may be monitored and logged via email for service and support purposes
- Refrain from engaging in unlawful or unauthorized activities

We reserve the right to suspend access or take legal action in response to misuse.

4. Client Data & Confidentiality

During project engagements, we may access sensitive client data including personally identifiable information (PII), system configurations, or workflow templates. All such data remains the property of the client.

Hansen360:
- Acts as a data processor under contract
- Follows strict confidentiality and data protection protocols
- Does not share client data outside of the authorized project scope

5. Third-Party Tools & Partners

We may use or recommend third-party tools, APIs, or integrations as part of service delivery. These may include:
- Solimar Chemistry™, Quadient Inspire™, BCC Software
- Print MIS systems (e.g., Midnight MIS)
- Tech Partners like RelayDocs or Evoxify
- Platforms like Google Analytics, HubSpot, and Google Tag Manager for analytics or marketing

Your use of any third-party tools is subject to their respective terms and privacy policies.

6. Intellectual Property

All content, graphics, software code, templates, and documentation developed by Hansen360 or shared via our website are protected by intellectual property laws.
Clients retain ownership of their proprietary materials. Hansen360 retains ownership of frameworks, templates, code, or workflows created independently or under license.
You may not reuse, distribute, or replicate Hansen360 materials without written consent.

7. Disclaimer of Warranties

All services are provided on an “as is” and “as available” basis. Hansen360 makes no guarantees about:
- System performance or uptime of third-party tools
- Regulatory compliance unless expressly contracted
- Client-specific outcomes or ROI without defined deliverables

We disclaim all warranties to the fullest extent permitted by law.

8. Limitation of Liability

To the maximum extent allowed under law, Hansen360 shall not be liable for any:
- Indirect, incidental, special, or consequential damages
- Loss of data, business interruption, or opportunity costs

Total liability is limited to the fees paid to Hansen360 in the past 12 months for the specific service in question.

9. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Florida, United States. Any disputes shall be brought exclusively in the state or federal courts located in Duval County, Florida.

10. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted to this page with the new effective date. Continued use of our website or services implies acceptance of the revised terms.

11. Contact Us

For questions, clarification, or legal inquiries, contact:
Hansen360 Inc.
Address - 4446-1A, Hendricks Ave, Suite 328, Jacksonville, FL, 32207, USA
Email: info@hansen360.com