The Challenge
A well-established communications provider was facing an inflection point in their Customer Communications Management (CCM) journey. Their legacy OpenText Dialogue platform was no longer meeting client expectations — especially those of a prominent banking customer demanding modernized statement design and regulatory reliability.
Their migration to Quadient Inspire promised a future-proof foundation, but it came with steep stakes:
- Aggressive Deadline: The new system had to be live before the next banking statement cycle.
- High Stakes Visibility: The end-client was a major financial institution with zero tolerance for errors or delays.
- Complex Statement Design: Statements required precise formatting, secure data integration, and improved customer readability.
- Design Expectations: Beyond migration — a reimagined customer experience was expected.
- No Downtime Allowed: Operations and production had to continue without interruption during the migration.
This wasn’t just a software shift — it was a mission-critical modernization with compliance, client trust, and growth on the line.
The Solution
Hansen360 deployed an accelerated, disciplined, and design-forward approach to meet the challenge head-on:
- Next-Gen Design: Leveraged Quadient Inspire to completely reimagine the statement with modern layout, branding, and personalization.
- Accelerated Programming: Condensed development timelines to meet the urgent go-live schedule — without compromising quality.
- Compliance First: Built-in auditability and regulatory controls from day one.
- Tight Collaboration: Maintained close coordination with both the print provider and banking client to validate every step of the process — from data handling to production layout.
The Results
Hansen360 not only delivered a fully compliant, redesigned banking statement in just six weeks, but also helped unlock long-term strategic gains:
- Migration Completed in 6 Weeks — From design to production readiness, without a single misstep.
- Seamless Go-Live — Statements entered production without disruption.
- End-Customer Delight — The bank praised both the visual transformation and the rapid execution.
- Stress-Free Delivery — Hansen360 handled every detail, reducing internal burden on the print provider.
- New Business Momentum — The success earned further trust, leading to expanded projects and client confidence.
- Platform Standardization — Quadient Inspire became the new internal CCM standard across all clients.
- Scalable Growth Path — The provider now targets new financial service accounts with a stronger offering.
Client Testimonial
The Hansen360 team not only kept us on schedule—they elevated the entire experience. Our banking client was thrilled with the new statement, and this success gave us the momentum to expand and grow with Quadient as our standard platform.
— Project Lead, Maine-Based Print & Mail Provider
